watpapers-digital-transactions

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The impact of the pandemic has directed the transaction streams and transformed the payment systems in India that has been underway for years. Mobile payments and especially mobile wallets have been a great driver towards this phenomenon and revolution on a global basis. Gradually, India is moving toward a cashless economy, which explains the increasing trends of using digital payments systems extensively.

E-wallets and UPI have shifted the paradigm of payments successfully, based on various customer preferences depending on factors such as switching to various avenues of digital media and enjoying benefits like cashbacks, discounts, etc. The usage frequency of e-wallets and UPI has increased, and people prefer to use them more when compared to other media of payments.

Insights in the report cover behaviour of people across gender, age group and town-class.

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